August 17, 2017 Admin

Businesses are moving towards the digital landscape and are taking their business online to upgrade their brand’s presence. While eCommerce is moving upward, so is the number of competitors all set to snatch your place and customers. Though it may sound a tough deal to crack but there’s a way to hold your own against the competition in the market: Offer superior customer service. From creating help desks to live chat service, here are some ways to help deliver good eCommerce customer service. Offer Live Chat There are several benefits of offering live chat support on your site, not only…

July 14, 2017 Puneet Kapani

Customers today are always on the move and prefers using mobile application for everything they need and this is the reason why mobile apps are so much important in today’s market. Mobile apps allow customers to keep all the information they need on their fingertips. No matter what your business is, mobile applications helps retaining customers and increasing brand’s loyalty as customers can make purchase anytime, anywhere. Some benefits of mobile apps for businesses. These are just few to start with: builds loyalty increases your brand’s visibility increases exposure and helps connecting  you with on-the-go consumers. easy access to your…

July 10, 2017 shubhangi

Marketers focuses on the challenge of capturing the attention of consumers and driving them to the website. But what about the ones who are already there, connected with you and buying. All you need now is the increased amount of (AOV) average order value with money that can bring some positive financial impact on your business. It’s now the purpose of your eCommerce site to maximize exposure to the right products at the right time to maximize the consumer’s buying potential. Order average value is one of the important factors for any eCommerce store. A successful business runs on your ability to…

June 6, 2017 Admin

You have provided a guest check out option to make the checkout process easy for your prospect. GREAT!! But always remember that not every customer who buys from you is your registered buyer. The aim gets over when an online customer not only buys from you but when shares their contact information with you by creating a customer account so that you can sell it to them in the future. Well, it is quite challenging but if you make estimated efforts, you can persuade the guest buyers to register with your site. Well, keep reading to know how. Let customer set…

May 10, 2017 Puneet Kapani

Most of the millennials say that they are loyal to their favorite brands and this is what is the major factor that influences a consumer to make a purchase. One of the best methods to create brand customer loyalty is by making a connection with the end use of your services and products. If you are a manufacturer then loyalty of the brand is the most important factor because you can’t connect to your main customer because there is a long sales chain which will interrupt you from doing so. You have to find a meaningful and an innovative way to…

February 3, 2017 Admin

Creating and maintaining a strong service culture leads to sustained improvements to the customer experience and proves to be an advantage for your organizations. Customers today have more choice and option than ever which makes it even more important for an eCommerce business to sustain them. Organizations must always try to innovate and improve the service they provide as this will lead them to become more profitable over time. Have a look at some tips to help you build superior customer service culture. Philosophy for unique service Find what is more important for your customer and add this to your…

February 1, 2017 Harshpreet Bhasin

Managing the customers and keeping them for a long time is the aim of any business. Improving customer loyalty program helps reaching and maintaining them for a lifetime. The reality is, to keep your business growing, launching a loyalty program that impacts your business on a positive note is very important. Have a look at the key elements your loyalty program must have to help your business grow. (more…)

November 24, 2016 Admin

Whether you’ve been in the e-commerce business for quite some time or you are just starting your journey in the digital landscape- you can never succeed unless you get people visit your website. Acquiring users to your store could be difficult and time-consuming. You must know how to attract customers to your online store. Have a look at the most effective ways that will help you get traffic without breaking your budget. Include e-commerce in your existing marketing If you are already selling in the offline market then start adding your website address to your existing brochures, company’s letter head,…

November 7, 2016 Admin

Connecting with the relevant audience and converting them into loyal customers though seems like a simple objective, but it is always easy saying it than doing. Technology today allows people to reach and connect with the customers than in the past and there is a huge difference between reaching customers and connecting with them. We have gathered 4 power packed unique ways by which you can truly connect with your customers and maintain them for the long-term future. – Start a blog – Go mobile -Reach Your Customers via Email Marketing Campaigns – Connect With Customers Through Social Media Start…

October 20, 2016 Admin

Yes! Finished with resolving clients support ticket. Ah no! Another one waiting in line. And in the end you get swamped with the ever increasing support ticket number and your clients get angry because their cases are pending from a long time and there is no hope it to be resolved. To avoid this you need to get organized. Here are some points to help you approach each support ticket efficiently and speed up your response and resolution time. Automate quick response to each new support ticket. Respond immediately after receiving the complaint. You can never have an immediate solution…